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Law Firms are Increasingly Starting to Think and Act Like Businesses

Major law firms have now started focusing their efforts towards providing better customer service and are conducting effective marketing campaigns to boost their sales. Clients nowadays prefer companies that offer excellent customer support. Law firms are trying to establish better relationships with their clients and are starting to improve the entire customer experience. Here are some reasons why law firms have started thinking and acting like businesses: 1. The Ever-changing Market Dynamics Everyone has easy access to information, thanks to the Internet and technology in general. Clients have several options to choose from and they do their research before making their final decision, on which law firm they would like to choose. This is exactly why law firms have shifted their ...

6 surprising ways you can use a call answering service

Today, most business owners have probably heard of a telephone answering service. However, there can still be misconceptions over what a telephone answering service actually does. Lots of people think an answering service simply takes a name, number and message so you can get back to the caller when you’re ready. While it is true that some call answering companies only offer this basic message taking service, there are lots of companies out there that offer so much more. That’s why today we’re looking at 6 surprising ways you can use a call answering service. 1. Order taking If you’re running a shop or an eCommerce business, it’s vital that you’re ready to sell to customers when the time is right for them. If they phone up ready to buy and you’re unavailable,...

5 ways Live Chat can boost your business

Live Chat is one of the most important up and coming technologies in when it comes to talking to customers. Here are 5 ways Live Chat can boost your business. 1. Live Chat for customer service One of the main focusses of any business should be providing great customer service. Not only is it cheaper to keep an existing customer than to win a new one, but providing great customer service will help improve your brand’s reputation. But how does Live Chat play into this? If you didn’t know already, Live Chat is a great customer service tool. While there are lots of different channels for customer service such as the phone, email, and even old fashion post, Live Chat has one benefit above them all – speed. While you might not choose Live Chat when it comes to the big c...

Case Study: Premia Solutions

Premia Solutions offer a wide range of bespoke white label insurance products for a large number of car dealer groups throughout the UK and Ireland. Your Business Voice support Premia Solutions in treating customers fairly and providing the right customer experience with call handling solutions that go beyond just message taking. Premia Solutions’ Challenge Founded in 2000, Premia Solutions were initially too small to invest in staffing, facilities, and infrastructure to support their phone lines 24/7. As call volumes started low, Premia Solutions required a solution that was flexible, cost effective and could support them both during the working day and after hours, but only as required. Your Business Voice were able to provide this solution with a call handling service t...

What is a telephone answering service and why should you use one?

What is a telephone answering service? At Your Business Voice one of the main things we do is provide telephone answering services. However, for people who aren’t using an answering service already, there can be some confusion about what that actually means. That’s why today we’re looking at telephone answering services and how they can help your business. Let’s get started. What is telephone answering? We’ll jump in with the easiest question of them all – what is a telephone answering service? Basically, a telephone answering service is a company that answers calls on behalf of other businesses. It’s a bit like having your own call centre, but instead of having to employ hundreds of staff, you just pay the answering service for the time they spend answeri...

What is Live Chat and why does it matter for business?

If there’s one thing that changes businesses more than any other it’s technology. One of the newest technologies that lots of businesses are implementing is Live Chat software. But what is Live Chat and why does it matter to you? Let’s find out. What is Live Chat? Live Chat is a piece of software that let’s someone on your website to talk directly to a member of your team by typing a message. It works like texting or using Facebook messenger, but it can only be used by people on your website. Different Live Chat providers offer different functions and features, but the main purpose is always the same, and that is to give visitors to your site and quick and easy way to talk to someone if they need more information. Why does it matter? Live Chat is in its early sta...

5 Yorkshire values that are good for business

When it comes to Yorkshire there are a lot things that make it a great place to live. There’s the scenery, the food, and of course – there’s the people. Yorkshire people are famed up and down the country for their unique characteristics – but did you know that a lot of these famous Yorkshire values will serve you well in business. Let’s find out why. 1. Straight Talking One of the first things people think when it comes to Yorkshire is straight talking. There’s no beating around the bush here – we say what we mean and we mean what we say. Adopting the same policy can serve you well in business. Today nearly every business is online, shouting the odds, throwing stats and pictures all over social media telling anyone who’ll listen how great they are and h...

Yorkshire Business Profile: Marks and Spencer

Yorkshire has a strong business heritage and has been the birthplace of lots of world famous brands. With that in mind, we’re launching a mini-series looking at some of the best brands to come from Yorkshire, and we’re starting with one of the most famous of them all – Marks & Spencer. From penny bazaar to international brand Marks & Spencer’s started life as a penny bazaar in Leeds Kirkgate market in 1884. The stall was run by Michael Marks, and famously featured the tagline “don’t ask the price, it’s a penny”. In 1894, Marks went into partnership with Thomas Spencer, and the Marks & Spencer brand was born. Over the next few years the company would grow and grow, becoming a limited company in 1926 and opening their now famous flagship Marble Arch sto...

Guy Fawkes – Yorkshire hero or villainous plotter?

We all know that the 5th of November is Bonfire Night and we celebrate every year with fireworks, sparklers, and bonfire toffee in all shapes and sizes. However, what you might not know is that without Yorkshire and one of its most famous sons there wouldn’t be a Bonfire Night to celebrate. That’s because Guy Fawkes himself was born right here in God’s own country. So grab yourself a cup of tea and a piece of parkin, and lets take a look at one of Yorkshire’s most fiendish fellows and how you can celebrate him this November 5th. The Life and Times of Guy Fawkes Guy Fawkes was born in April 1570 and was baptised in the church of St. Michael le Belfrey in York. It might surprise you to know the man famed for his role in a Catholic plot was actually born and raised Prote...

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