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Case Study: Asahi UK

Asahi UK are responsible for the development of well-known premium beer brands such as Peroni Nastro Azzurro, St Stefanus, Pilsner Urquell, and many others across the UK and Ireland. Your Business Voice support them by ensuring their customer service lines are manned by professional, helpful and friendly operators 24/7. Asahi UK’s Challenge As a growing firm, Asahi UK required support for their customer service lines and outbound aftersales care. In order to provide a consistent brand experience, they needed the calls to be managed just as they would in house by Asahi’s team. That meant the operators taking the calls would require extensive knowledge of the Asahi UK range of products and their aftersales processes. Your Business Voice’s Solution Initially Your Bu...

Case Study: Premia Solutions

Premia Solutions offer a wide range of bespoke white label insurance products for a large number of car dealer groups throughout the UK and Ireland. Your Business Voice support Premia Solutions in treating customers fairly and providing the right customer experience with call handling solutions that go beyond just message taking. Premia Solutions’ Challenge Founded in 2000, Premia Solutions were initially too small to invest in staffing, facilities, and infrastructure to support their phone lines 24/7. As call volumes started low, Premia Solutions required a solution that was flexible, cost effective and could support them both during the working day and after hours, but only as required. Your Business Voice were able to provide this solution with a call handling service t...

Case Study: Trutex

Trutex is the leading brand in school uniform and school sportswear across the UK and have been supplying quality clothing for 150 years. With the school uniform industry being heavily seasonal with the peak period being between May to mid-September, Trutex had a requirement for increased support to cope with the increased demand during this time. (more…)

Rolawn

Based in York, Rolawn are a market leader in the supply of turf to landscapers, groundsmen and home owners. Your Business Voice have worked closely with Rolawn since 2012, improving efficiency throughout the business and helping to increase sales. (more…)

Kiravans

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Our partnership with campervan conversions manufacturer, Kiravans has been built upon a deep understanding of the business and quality of service provided. We provided Kiravans with a tailored call outsourcing solution that has provided enormous value to the organisation. (more…)

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