Asahi UK are responsible for the development of well-known premium beer brands such as Peroni Nastro Azzurro, St Stefanus, Pilsner Urquell, and many others across the UK and Ireland.
Your Business Voice support them by ensuring their customer service lines are manned by professional, helpful and friendly operators 24/7.
Asahi UK’s Challenge
As a growing firm, Asahi UK required support for their customer service lines and outbound aftersales care.
In order to provide a consistent brand experience, they needed the calls to be managed just as they would in house by Asahi’s team.
That meant the operators taking the calls would require extensive knowledge of the Asahi UK range of products and their aftersales processes.
Your Business Voice’s Solution
Initially Your Bu...