Welcome to the Your Business Voice Blog

Back to Blog

Your Business Voice Gains Two New Team Members

At the end of November, the team at Your Business Voice grew with the employment of new starters Nick and Sian.

The pair have both come from face to face customer service environments, but were looking for a change of scenery and to experience customer service in a new environment to one that they were used to. Both Nick and Sian have both come to Your Business Voice to develop their customer service skills, applying the skills and approach they had gained from working with customers face to face to working in a contact centre environment.

Nick is 20 and has previous customer service experience in sports retail, working on the shop floor and communicating with customers on a regular basis.

‘’Overall I am finding working at YBV exciting as every call is different.” said Nick, “I’ve had nothing but help and support from my new colleagues which has helped me find my feet. Never did I imagine YBV being the backbone for a variety of businesses, big and small, up and down the U.K.’’

Sian is 23 and has recently graduated from university, where she was studying towards a Business Management degree. Having previous worked in customer service part time during her studies, she is looking to grow and develop her skills at Your Business Voice.

“ I am enjoying my new role in the business, some aspects of the job more challenging than others which was to be expected.” said Sian, “The team are all very supportive and are always on hand to help both of us where needed. They answer any questions we have, no matter how silly the question might seem which boosts our confidence and helps us learn faster!”

We are always looking to grow our contact centre team. Working with us means there’s never a dull moment, and you can support our growing client base and their customers. To find out more, visit our careers page here.

Good read? Please share...

Say hello
to an actual human being

Fill in the form below and one of our team will call you back when its convenient for you.

Fields marked with an * are required

Call us today on

01274 230 600

Your Business Voice
Mercury Quays
Ashley Lane
Shipley
West Yorkshire
BD17 7DB

© Your Business Voice 2018.
Mercury Quays, Ashley Lane, Shipley, West Yorkshire, BD17 7DB
Tel: 01274 230 600 | Email: hello@yourbusinessvoice.co.uk
Registered in England & Wales, Company No. 03800293
Calls to Your Business Voice may be recorded for training and monitoring purposes.