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5 ways Live Chat can boost your business

Live Chat is one of the most important up and coming technologies in when it comes to talking to customers.Here are 5 ways Live Chat can boost your business. 1. Live Chat for customer service One of the main focusses of any business should be providing great customer service.Not only is it cheaper to keep an existing customer than to win a new one, but providing great customer service will help improve your brand’s reputation.But how does Live Chat play into this?If you didn’t know already, Live Chat is a great customer service tool.While there are lots of different channels for customer service such as the phone, email, and even old fashion post, Live Chat has one benefit above them all – speed.While you might not choose Live Chat when it comes to the big c...

Case Study: Asahi UK

Asahi UK are responsible for the development of well-known premium beer brands such as Peroni Nastro Azzurro, St Stefanus, Pilsner Urquell, and many others across the UK and Ireland.Your Business Voice support them by ensuring their customer service lines are manned by professional, helpful and friendly operators 24/7.Asahi UK’s ChallengeAs a growing firm, Asahi UK required support for their customer service lines and outbound aftersales care.In order to provide a consistent brand experience, they needed the calls to be managed just as they would in house by Asahi’s team.That meant the operators taking the calls would require extensive knowledge of the Asahi UK range of products and their aftersales processes.Your Business Voice’s SolutionInitially Your Bu...

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