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We’re Hiring

As part of the ongoing growth of the business, we are looking for a Senior Operative and Trainer to join the team at Your Business Voice


 Job Description:

Do you motivate and bring the best out of people?

Do you love to train and develop people?

Do you have experience in coaching and training within the call centre industry?

We are looking for a confident, efficient and professional person to support out training manager in the training and development of our team.

You will be a consistent high performer with experience in delivering training, coaching and supervision preferably in a contact centre environment for at least one year. You will take telephone calls within the contact centre as part of your role to ensure that you remain up to date with the job role for which you will be a trainer.


 The Role:

Being a role model within the contact centre for high performance and outstanding call quality

Providing training to new and existing staff

Support in the delivery of induction training for new starters to prepare them for the role

Manage the training pipeline and ensure all delegates leave the training environment fully competent

Ensure all training documents are completed, signed and returned



Confident presenter with exceptional communication skills

Numerate, literate with strong attention to detail

The ability to engage with people of all levels

Smart, presentable appearance

Comfortable delivering training in a ‘classroom’ environment and also one to one in a coaching session

If you have the skills and experience we require we would love to hear from you. To be considered for this role please send your CV to recruitment@yourbusinessvoice.com along with a covering case study detailing an example of where you have delivered training and had a measurable success in improving performance.


 Required Experience:

Training or coaching experience: 1 year

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01274 230 600

Your Business Voice
Mercury Quays
Ashley Lane
West Yorkshire
BD17 7DB

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Mercury Quays, Ashley Lane, Shipley, West Yorkshire, BD17 7DB
Tel: 01274 230 600 | Email: hello@yourbusinessvoice.co.uk
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