Helpdesk

For many companies, providing end-user Helpdesk support can be a challenge. Establishing a round-the-clock dedicated customer contact centre can be a major expense that’s difficult to justify, while making do with anything less can compromise your service levels, and let your customers down when they most need you.

At Your Business Voice, we offer a sophisticated Helpdesk service, allowing businesses to outsource part, or all, of their helpdesk requirements. Whether it’s product support for an FMCG brand, complex IT or software technical support or simply providing information around an event or conference, you can be assured our staff will represent your brand in the best possible light.

Flexible and scalable, our Helpdesk and Facilities Management services can give your business a valuable competitive edge, whether it’s working alongside your existing departments during peak trading periods, or simply outsource the requirement completely, allowing your staff to focus on core business functions. We also offer a range of sophisticated call logging services, to give you valuable customer insight and data.

The benefits of outsourcing your customer services to Your Business Voice include:

• First Line support
• Fully or part outsourced help desk service
• Full briefed operatives with deep technical and product-specific knowledge
• E-mailing of User Guides and Manuals etc.
• Call logging, reporting and data capture
• Seamless integration of IT infrastructure and systems, reducing data duplication
• Entirely bespoke solutions for extremely complex enquiries

With competent, highly trained staff who can handle the most complex of issues, Your Business Voice can provide support when resources are limited and as budgets come under ever tighter scrutiny.