This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) seeks to protect and enhance the rights of Data Subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain.
Your Business Voice Limited is pleased to provide the following Privacy Notice:
Your Business Voice Limited uses the information collected from you to provide quotations, make telephone contact and to email you marketing information which Your Business Voice Limited believes may be of interest to you and your business. In you making initial contact you consent to Your Business Voice Limited maintaining a marketing dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Your Business Voice Limited also acts on behalf of its clients in the capacity of data processor. When working exclusively as a data processor, Your Business Voice Limited will be acting on the instruction of its client, and will work hard to ensure that the client is fully GDPR compliant.
Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Your Business Voice Limited may from time to time use such information to identify its visitors. Your Business Voice Limited may also collect statistics about the behavior of visitors to its website.
Any information Your Business Voice Limited holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
Your Business Voice Limited will only collect the information needed so that it can provide you with marketing and consulting services, this agency does not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Your Business Voice Limited has purchased from a third-party list broker, on behalf of a client.
To meet Your Business Voice Limited’s contractual obligations to clients and to also respond to marketing enquiries.
To promote the marketing and consulting services offered by Your Business Voice Limited and/or to market the services and/or products offered by Your Business Voice Limited’s existing clients.
Through agreeing to this privacy notice you are consenting to Your Business Voice Limited processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing GDPR@yourbusinessvoice.co.uk or by writing to us, see last section for full contact details.
Your Business Voice Limited may on occasions pass your Personal Information to third parties exclusively to process work on its behalf. Your Business Voice Limited requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR.
Your Business Voice Limited do not broker or pass on information gained from your engagement with the agency without your consent. However, Your Business Voice Limited may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. The agency may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Your Business Voice Limited, its clients and/or the wider community.
Your Business Voice Limited will process personal data during the duration of any contract and will continue to store only the personal data needed for a maximum of seven years after the contract has expired to meet any legal obligations. After seven years any personal data not needed will be deleted.
Client Data is held in UK using different (multiple) servers. Your Business Voice Limited does not store personal data outside the EEA.
We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed here.
At any point whilst Your Business Voice Limited is in possession of or processing your personal data, all data subjects have the following rights:
In the event that Your Business Voice Limited refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Your Business Voice Limited at your request can confirm what information it holds about you and how it is processed.
Your Business Voice Limited will accept the following forms of ID when information on your personal data is requested: a copy of your national ID card, driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Your Business Voice Limited is dissatisfied with the quality, further information may be sought before personal data can be released.
All requests should be made to GDPR@yourbusinessvoice.co.uk or by writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Your Business Voice Limited or its partners, you have the right to complain to Your Business Voice Limited’s Managing Director. If you do not get a response within 30 days you can complain to the Data Protection Regulator.
The details for each of these contacts are:
Your Business Voice Limited, attention of the Managing Director
0161 920 8802 GDPR@yourbusinessvoice.co.uk
YOUR DATA PROTECTION REGULATOR AND ADDRESS
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number
Fax: 01625 524 510