Call Handling Services : Order Taking

Order Taking

At Your Business Voice we know that order taking can be an extremely time consuming process, but we also understand that is a critical part of growing your business. We like to help our clients by removing the hassle and time constraints of order taking, making it a far smoother and less stressful procedure for all parties.

Market research has consistently revealed that in many cases customers shopping online still prefer to speak to a real person rather than simply clicking a mouse. This may be to ensure the company is genuine or it may be to clarify the one piece of information they need before placing an order which may or may not be obvious on the website. However, having the necessary resources to deal with all of these sales enquiries can often be difficult and extremely costly.

At Your Business Voice we can help your business by establishing a dedicated 24-hour order line for your customers and developing a unique sales process to fit around your individual requirements, whether it’s supplementing your existing teams to cope with seasonal demand in orders, or to simply outsource the function completely.

Our operatives are fully briefed and highly trained, representing your company in the best possible light. We’ll give them information about your products, talk them through the ordering and payment process, and even take their credit card details. We’ll remove any stresses or barriers to the sale, making it far easier for your customer to order from you. Not only that but we will even ‘up sell’ and ‘cross sell’ to help you maximize your profit margins. We like to think of ourselves as an integral part of your team.

If you run an online business, we can also combine our order taking service with your shopping cart facility using our state-of-the-art IT systems. If one of your customers has problems ordering from you they can simply pick up the phone and speak to us and one of our qualified call handlers will take them through the order process seamlessly.

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