Technology is a great time-saving tool. It makes our lives easier and our businesses run smoother.
The problem is, it doesn’t always work exactly how we want or need, as one of our valued clients’ found out last week.
It was a regular Monday morning for this specialist car insurance company, for whom we handle out-of-hours claims calls on evenings and weekends. We have been working with them for a number of years and have established a strong working relationship – such that they were confident in turning to us for help when their internet went down and they needed to send their calls through to us to ensure business continuity
One call to Your Business Voice and we reacted immediately. We updated our systems, briefed our staff and delivered seamless service for the remainder of the day, handling 150 additional new claim calls.
We make a conscious business decision to operate at an appropriate utilisation rate to ensure that we can be flexible to changing client requirements’ such as this, whilst business as usual for the rest of clients remains unaffected.
Needless to say, our client was delighted with the result.
Here’s what they had to say:
“Many thanks for your help today. The promptness and ease for accommodating my request at such short notice was fantastic. Please also pass on my thanks to the team.”
It just goes to show, even insurance companies need insurance against unforeseen circumstances.
For more information on the services we offer, call us on 01274 230 600 or email firstname.lastname@example.org