Welcome to the Your Business Voice Blog

Back to Blog

Business Continuity Assured

Technology is a great time-saving tool. It makes our lives easier and our businesses run smoother.

The problem is, it doesn’t always work exactly how we want or need, as one of our valued clients’ found out last week.

It was a regular Monday morning for this specialist car insurance company, for whom we handle out-of-hours claims calls on evenings and weekends. We have been working with them for a number of years and have established a strong working relationship –  such that they were confident in turning to us for help when their internet went down and they needed to send their calls through to us to ensure business continuity

One call to Your Business Voice and we reacted immediately. We updated our systems, briefed our staff and delivered seamless service for the remainder of the day, handling 150 additional new claim calls.

We make a conscious business decision to operate at an appropriate utilisation rate to ensure that we can be flexible to changing client requirements’ such as this, whilst business as usual for the rest of clients remains unaffected.

Needless to say, our client was delighted with the result.

Here’s what they had to say:

Many thanks for your help today. The promptness and ease for accommodating my request at such short notice was fantastic. Please also pass on my thanks to the team.”

It just goes to show, even insurance companies need insurance against unforeseen circumstances.

For more information on the services we offer, call us on 01274 230 600 or email hello@yourbusinessvoice.co.uk

Good read? Please share...

Say hello
to an actual human being

Fill in the form below and one of our team will call you back when its convenient for you.

Fields marked with an * are required

Call us today on

01274 230 600

Your Business Voice
Mercury Quays
Ashley Lane
West Yorkshire
BD17 7DB

© Your Business Voice 2019.
Mercury Quays, Ashley Lane, Shipley, West Yorkshire, BD17 7DB
Tel: 01274 230 600 | Email: hello@yourbusinessvoice.co.uk
Registered in England & Wales, Company No. 03800293
Calls to Your Business Voice may be recorded for training and monitoring purposes.