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Live Chat and Email Handling – Your Customers’ Voice

Over the past few months we have noticed an increasing demand from customers to handle their live chat and email responses.

Most of us have experienced the frustration of browsing a website and hitting the ‘Chat Now’ button looking for a quick solution to a problem, only to be greeted with the infuriating message: ‘Chat is offline, Please leave a message’. We are left to wonder why the live chat option is there, if nobody is available to help!

This is where Your Business Voice comes in.

A 2015 survey by the online help desk recommendations firm Software Advice on the Impact of Live Chat Customer Service found that over half the respondents had used live chat and a significant percentage preferred live chat to phone calls. (http://www.softwareadvice.com/crm/industryview/demographics-live-chat-report-2015/)

Your Business Voice can handle live chat for you 24 hours a day, ensuring your business is always available to handle any queries from your customers. Our industry-leading service ensures your business can respond immediately to the people that matter. We are able to give valuable advice and assist customers with their queries in a timely and professional manner so that their experience of your business remains a positive one.

Similarly, we can process your emails out of office hours (be that customer service, technical support or order processing), giving your customers first-class service by dealing promptly with issues and questions.

In our fast-paced digital world consumer voice is king. Websites such as Feefo and Trustpilot can expose and ultimately damage companies offering sub-standard online customer service.

Don’t take our word for it.. visit www.yourbusinessvoice.co.uk to try our live chat service for yourself today.

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Your Business Voice
Mercury Quays
Ashley Lane
West Yorkshire
BD17 7DB

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Mercury Quays, Ashley Lane, Shipley, West Yorkshire, BD17 7DB
Tel: 01274 230 600 | Email: hello@yourbusinessvoice.co.uk
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