Over the past few months we have noticed an increasing demand from customers to handle their live chat and email responses.
Most of us have experienced the frustration of browsing a website and hitting the ‘Chat Now’ button looking for a quick solution to a problem, only to be greeted with the infuriating message: ‘Chat is offline, Please leave a message’. We are left to wonder why the live chat option is there, if nobody is available to help!
This is where Your Business Voice comes in.
A 2015 survey by the online help desk recommendations firm Software Advice on the Impact of Live Chat Customer Service found that over half the respondents had used live chat and a significant percentage preferred live chat to phone calls. (http://www.softwareadvice.com/crm/industryview/demographics-live-chat-report-2015/)
Your Business Voice can handle live chat for you 24 hours a day, ensuring your business is always available to handle any queries from your customers. Our industry-leading service ensures your business can respond immediately to the people that matter. We are able to give valuable advice and assist customers with their queries in a timely and professional manner so that their experience of your business remains a positive one.
Similarly, we can process your emails out of office hours (be that customer service, technical support or order processing), giving your customers first-class service by dealing promptly with issues and questions.
In our fast-paced digital world consumer voice is king. Websites such as Feefo and Trustpilot can expose and ultimately damage companies offering sub-standard online customer service.
Don’t take our word for it.. visit www.yourbusinessvoice.co.uk to try our live chat service for yourself today.